All dives are subject to our cancellation policy which varies depending with the specific trip or course. Refer to your booking confirmation email or reminder email and scroll down to the bottom of the page in order to find the applicable cancellation policy. It usually is 5 days for day trips. All cancellations must be received by us via email. Simply reply to your booking confirmation.
Why are the cancellation policies so strict?
Dive bookings are like concert tickets or air fares. For us to run a sustainable business and offer lowest prices, we simply can’t accept last minute cancellations as our available spots on boats are limited. There are 2 worst case scenarios for an operator:
- The trip was low on numbers and your cancellation causes that the trip now has not enough participants to depart. If this were to occur on short notice, the operator would still need to run the trip at a loss as it is too late to cancel all other participants on short notice.
- The trip was fully booked and the operator had already turned down other booking enquiries. Your last minute cancellation now causes a shortfall in income without the chance to resell your spot.
We are fully aware that loosing money for missing a dive always disappoints however it would be unfair if the operator has to wear this risk. This would require him to load rates with substantial risk allowances similar to fully flexible airfares which are always more expensive than the cheapest possible fare that most of us prefer to book.